Policies
Our Policies and Procedures
Our registration and management practices are supported by a comprehensive set of Policies and Procedures which assure our compliance to the latest Care Standards. These are always readily available for inspection by parents / carers at Willows Montessori Nursery.
Equal Opportunities
Willows Montessori Nursery welcomes any child and adult and does not discriminate in any way towards gender, race or ethnic origin, creed, colour, religion, disabilities or impairments. Each and every child and adult will be treated as an individual who has individual needs.
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We are an inclusive setting and provide care and support to children with Special Educational Needs and Disabilities.
Our SENCo will ensure that we provide the appropriate level of support for you and your child within our nursery and can direct you to any external agencies that may be able to offer further help and advice.
Further information on support available to parents of children with SEND can be found here: Gateshead Local Offer
Complaints Policy
If at any time you feel there is a problem please speak to a member of staff who you feel can appropriately deal with it, for example your child’s Key Person, or the Nursery Managers.
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If you do not feel we have dealt with your problem to your satisfaction you may wish to contact OFSTED.
Email: enquiries@ofsted.gov.uk
Telephone: 0300 123 4666